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Electronic Payment Processing

About Newtek's Electronic Payment Processing
Newtek™ is a full service provider of payment processing services to merchants throughout the US. Newtek helps meet the needs of merchants who are facing the ever-evolving and complex payments landscape, by offering a complete menu of electronic payment acceptance solutions.

Newtek provides a competitive processing rates, while also offering the highest level of customer services and expertise available in the industry. We can implement personalized gift card programs, ATM's and check guarantee services to maximize your revenues and reduce your costs.

Products and Services
Newtek's electronic payment processing enables you to accept all major credit cards as well as debit and ATM cards for payment whether you are a retail, service, mail-order or Internet merchant. As an industry leader we are dedicated to delivering comprehensive services from merchant account activation, gateway connections and product development.

Learn more about our solutions for your business:

Credit Card acceptance
According to the U.S. government, nearly 75-percent of American families have one or more credit cards and many consider them their preferred method of payment. The fact is, if you don't accept credit cards your customers will likely go to someone who does.

When operating from a walk-in location, it is ideal to accept "plastic" with a point-of-sale terminal. These terminals allow you to:

  • Enjoy optimum rates and fees
  • Process transactions quickly and securely
  • Quickly and easily train staff on handling debit and credit cards
  • Track credit card and debit card sales with reports available directly from the terminal
  • Print receipts for the convenience of your customers and for your own bookkeeping
  • Print receipts, combined with the record of each card's magnetic swipe, are excellent evidence in cases of cardholder disputes leading to chargebacks

Debit/ATM Card acceptance

Why debit services are advantageous to you and your business:

  • No risk to your business
  • Sales proceeds are deposited into your account as soon as 48 hours after the transaction
  • Debit card transactions are reported along with your credit card transactions on your merchant processing statement each month, and can be viewed online along with your credit card transactions
  • Statements are itemized with the location and time of the debit card transaction, unlike checks
  • Transaction costs for pin-based debit are lower than for signature based credit or debit cards

Why more and more consumers prefer using debit cards:

  • They're easier and faster to use than a check
  • Conveniently, most debit cards also serve as ATM cards
  • Consumers avoid increasing their credit card debt

Phone/Mail Ordering

Credit Cards are not only used for payments in face-to-face transactions. Payments are frequently made over the phone or through the mail.

These include consumer to business transactions, business-to-business transactions and Government issued cards that are used to pay for goods and services. Newtek's Phone/Mail Order services include access to all major credit cards, risk management tools, and point-of sale transactions.

If your business is conducted through the mail and/or telephone, Newtek's Virtual Terminal provides a convenient way of manually entering and processing credit card transactions. You will save money because you don't have to purchase or lease hardware or software -- simply turn your computer into a credit card terminal. You will receive all of the extra anti-fraud features such as address verification, real-time credit card verification and free daily batching.

Internet Processing

Internet processing enables you to automatically accept, authorize and process secure credit card orders directly through your web site or virtual terminal. No software or hardware is required and you can process from any Internet connection.

55% of the U.S. population is now online and 52% of the online users are shopping. The fastest-growing segment of credit card use today is in "card-not-present" transactions in which a customer makes his or her purchase by mail order or telephone order (MOTO), by facsimile, or via the Internet instead of being physically present at the merchant's location.

To process credit cards for Internet, telephone, or mail order transactions, you need a special merchant account specifically designed for that purpose. Because you never take physical possession of a credit card so that you can swipe it through a magnetic strip reader, both Visa and MasterCard use different criteria for evaluating risk and have different fee structures for card-not-present transactions.

Newtek can help you to easily establish such a merchant account. With a "card-not-present" merchant account you have three options as to how you may process your customers' orders quickly and easily:
  • Virtual Terminal Software -- We will provide you with easy-to-use virtual terminal/payment gateway software for any device that can access the Internet. There are a few recommended options available that an experienced Newtek Business Service Specialist will go over with you.
  • Off-line (PC based) Credit Card Processing Software -- We will provide you with credit card processing software to be installed on your computer with a modem. This is ideal for merchants accepting credit card information via mail, telephone and facsimile.
  • Credit Card Authorization Terminals -- Of course, you always have the option of manually entering credit card numbers through a point-of-sale (POS) credit card terminal.

Gift and Loyalty Cards

A Powerful Tool to Create Customer Loyalty and Repeat Business

The electronic gift card concept is quickly becoming the medium of choice for retailers across the country.

Gift Cards

Gift cards are prepaid purchases that drive customers into your store. As Loyalty Cards do, Gift Cards double as a miniature "billboard" for your business right in your customers' wallets. As card balances decline as the card is used, customers are more inclined to return to spend their remaining "dollars."

Benefits include:


  • More recognition and exposure in the marketplace
  • Cards establish your business as a customer's shopping destination
  • Cards are convenient for customers to hold in their wallets
  • No cash back as any value remaining after partial redemption stays on the card
  • Real time data capture virtually eliminates the losses associated with paper gift certificates and costly tracking and accounting

Jumpstart Gift Card Program

One of our easiest and most convenient gift card program options is the Jumpstart Program which enables you to start your own gift card program with no up front costs. We're so certain you will immediately begin reaping the benefits of having gift cards for your customers, which we'll provide you with 100 gift cards, merchandising materials, and complete set up -- FREE. With Jumpstart's Free Startup Package, your gift card program truly does "pay for itself." At an average purchase value of $35, the profit from your free 100 cards will pay for at least two years of service and 500 additional Standard or even Custom cards. This in turn will generate sales of $15,000 or more. All for one low monthly fee that covers transactions processing and 24/7 access to program activity reports.

Loyalty Cards

A Loyalty Program is a powerful way to create a compelling reason for your customers to prefer your business over another. You create your own Loyalty Program by deciding what point value to assign to customer purchases. You can assign points per dollar spent or multiples of one dollar. The system can also tally customer transactions for purchases and assign points per purchase.

Check Services

These services will help you increase sales and manage risk by providing you with the ability to accommodate check writing customers. The following is a list of check services available at the point of sale. Newtek provides a wide variety of state-of-the-art equipment to accommodate these services.

Check Verification protects you from returned checks by identifying consumers who have recently conducted an unusual level of check-writing activity and who are listed in a nationwide database of "bad check writers." Quick and descriptive responses will appear right on your point-of-sale terminal noting any problems or warnings.

Check Collection maintains your customer relationships by having industry professionals collect all of your returned checks.

Check Guarantee ensures that any check assigned an approval number will be paid. Simply scan a customer's check through a special reader -- similar to the way you swipe a credit card -- or enter the customer's checking account information into your credit card terminal. Within seconds, the check writer is compared with a database of millions of records and an approval decision is issued. You decide for which checks to seek a guarantee. For example, you would probably seek to obtain a guarantee on an out of state check but not on a repeat customer's check.

If an approved check does not clear the bank, you are quickly reimbursed the full amount of the check. Check Conversion verifies check writers through a reader on your credit card terminal. Check Conversion gives you the ability to:
  • Verify check writers through both positive and negative databases
  • Access velocity files -- (Merchant Controlled File)
  • Convert checks into an electronic item
  • Reduce bank charges
  • Receive backing of a guarantee

Wireless/Mobile

You can process secure transactions from almost anywhere in the US using a wireless credit card terminal.

This is ideal if you are selling at trade shows or swap meets, plumber or tradesmen, or running taxi or shuttle services. Newtek works with three wireless providers which gives us the ability to cover nearly the entire country.

You can transfer funds from your customer's account into your deposit account. Newteki's wirelessp rocessing allows you to transfer funds on location.

More benefits than a standard credit card terminal:

  • Low cost, truly portable package
  • Credit card transactions qualify for lowest processing rates
  • Electronic Check Acceptance
Features Include:
  • Swiped or manual transactions
  • Accepts all major card types
  • Magnetic card reader
  • Electronic check acceptance
  • Sale, credit and void functions

EBT

Grocery shopping is one of the most widely performed activities around the world.

If you are a food merchant, you probably know that not everyone pays for their food with cash or credit cards, but many use food stamps as well. Now that paper is becoming a less and less common form of the food stamp, many purchases are made with the use of a single card called Electronic Benefits Transfer (EBT) card.

The EBT card works much like a credit card. You can even use the same terminal through which you scan your credit cards, but a specific program is required for this kind of transaction to work efficiently. Retailers wishing to participate in these benefits programs must be equipped with electronic point-of-sale equipment including a terminal, printer and pin pad.

The EBT system will be handling transactions for The United States Department of Agriculture, Food and Consumer Service food stamps benefits, Aid to Families with Dependent Children, and other government delivered cash assistance benefits programs, by tracking allocations electronically.

ACH

Improve cash flow with ACH Payment and Billing.

Paying claims electronically not only ensures that payments arrive sooner, it also reduces administrative expenses and the inconveniences experienced with mail and paper processing.

You will have the ability to:

  • Reduce your losses due to insufficient funds
  • Control when the amount is resubmitted
  • Eliminate the need to contact your customer
  • Shorten the time necessary to recover your money

Recurring Billing

Electronic Funds Transfer (EFT) is the most commonly used method for recurring billing. Newtek's ACH product gives you access to collect directly from your customers' checking or savings accounts.
  • Decide with your customers when a transaction should be run
  • Eliminate invoices or other paper based documentation
  • Provides predictable cash flow
  • Transfer funds to and from numerous accounts as easily as from one
  • Know whether a payment will return as "insufficient funds" the next day

ACH Programs are commonly used by:

  • Utilities Health clubs
  • Property management, Cellular & paging businesses
  • Consumer storage facilities
  • Insurance companies
  • Cable TV services

Equipment & Supplies

Newtek provides the highest quality and most up-to-date equipment and supplies available in the industry today

Frequently Asked Questions

What is a merchant account?
A merchant account is a commercial bank account established by contractual agreement between your business and the banks we represent. A merchant account enables your business to accept credit card payments from your customers.

What is shopping cart technology?
Basically, shopping cart technology converts a website from being just informational to being commerce-enabled. You can list products for sale on your website without adding complicated programming or scripts. The shopping cart technology that we provide is user-friendly and is as easy to build as 1-2-3.

Why does my business need to accept credit cards from my customers?
How does it benefit me?

By accepting major credit cards, you can increase yoru sales by offering customers the convenience of using methods of payment other than cash. Statistics indicate that accepting credit cards can increase sales by 30%-100%.

What credit cards will I be able to accept?
We will apply for your business to accept all 5 major credit cards: Visa, Mastercard, American Express, and Discover.

What is a discount rate?
Every bank charges a discount rate. The discount rate is the percentage of each transaction that the processing company charges to handle the transaction for you.

What is a per transaction fee?
The per transaction fee is a nominal amount charged on each transaction, which is associated with the processing of each transaction through the payment gateway and the merchant account.

What is a chargeback?
A chargeback occurs when a cardholder informs the credit card company that the charge was not authorized or that goods were not delivered as promised.


What is a chargeback reserve?
This is the specific amount of money that is withheld from your account to cover chargeback exposure. The Clearing Bank with which you place your Credit Card deposits establishes and maintains this reserve.

Do I need a bank account?
Yes. You will need a business banking account where your funds can be transferred through via an ACH transaction.

How long will it take to process my application?
Once we have received your application and other supporting documentation complete with your signature, the approval process takes between 1 -- 3 days. Once approved, we will immediately inform you of your acceptance and deliver the terminal equipment or software.

Will my business be able to purchase or lease the software and/or
equipment I need?

Yes, we offer both leasing options or purchasing options to your business. We offer an optional warranty program on credit card processing equipment and software with a 24-hour replacement policy while you are processing with us. We offer immediate upgrades to our secure-online processing program, to make sure you are always processing credit card and other non-cash transactions with state-of the-art technology.

How is the lease payment determined?
The lease payment is based on the type of credit card terminal, printer, or software you choose and the number of months you select, i.e., 12, 24, 36, or 48 months. Leasing is an attractive alternative when you want to preserve working capital, have a tax deductible business expense, and a low down payment. At the end of the lease you may continue month-to-month, buy-out the lease at fair market value, or terminate the lease.

What kind of businesses do you accept?
We accept retail, professional, businesses trade shows, mail order, and telephone order businesses.

What if I have less than perfect credit?
We have multiple sources that accept differing levels of risk, so even with bad credit, we work hard to find you a way to accept Credit Cards. If you do happen to be declined, we will gladly return your application fee, so you have nothing to lose.

Are there any monthly fees for accepting American Express or Discover Card?
Other than the discount rate and normal transaction charges, there are no additional monthly fees of any kind for accepting American Express or Discover Card.

Do I need a business license?
You need to have documentation showing you have registered your name -- such as a business license, trade name registration, dba certificate, etc.

Is there a site inspection?
Yes. You will need to provide information for a physical location if you have a traditional business, or give us your URL for your website.

Will I receive a statement?
Yes. A statement is mailed out every month with the information on all of your account deposits, your total sales volume, and your charges for the month. There is a nominal fee for this service.

How will I get my money?
Once the transaction has been approved, your customer's charges are deposited directly from our credit card processor to your bank account. Transaction deposits range from 24-72 hours from the date of transaction.

What if I already have my own software or terminal?
If you already have your own credit card processing software or terminal, chances are very good that we have a program that will run with your existing terminal.

Is there a service phone number that I can call if I need help?
Yes. Customer Service may be reached at (800)-277-6980.

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